Shipping policy

Thank you for shopping with MATSU (MATSU Mode). This Shipping Policy explains how we process and deliver your orders.

Order Processing

All products are made to order.

Orders are typically processed within 1–3 business days before they are shipped. Processing times may vary during holidays, promotional periods, or due to high order volumes.

Once your order has been processed, you will receive a shipping confirmation email with tracking information (when available).

Shipping Destinations

We currently ship to countries within the European Union.

We plan to expand shipping to additional countries in the future. Any updates will be reflected on our website.

Shipping Method

At this time, we offer Standard Shipping only.

Delivery times depend on the destination country and the carrier. Estimated delivery times are provided during checkout but are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the products ordered.

Any applicable shipping charges will be displayed before you complete your purchase.

Delivery Delays

While we strive to deliver orders as quickly as possible, delays may occur due to:

Carrier delays
Customs or border inspections (where applicable)
Weather conditions
Public holidays
High shipping volumes

MATSU is not responsible for delays that occur after an order has been handed over to the shipping carrier.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or lost. Additional shipping fees may apply if a package must be reshipped.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at matsumodeu@gmail.com.

When reporting a damaged package, please include photographs of the packaging and the product so we can investigate and work toward a suitable resolution.